Don’t you just hate when you go to ask a question and you already had the answer in your hands? That kind of silliness is just what I’m talking about. All too often, we like to ask questions instead of looking for the answers first. Instant gratification is what they call it. I like to refer to it as laziness.
Many times, when a staff member, no matter where I am working at the time, asks me a question about an invoice (and credit memos, too), inevitably the answer is in the back up documentation attached to the invoice. I am able to WOW my staff with quick and concise answers all the time because they don’t TURN THE PAGE!!!! Chances are if you have a question regarding the invoice (or credit memo), then someone else along the invoice’s travels has already asked it.
Now, I’ll stop here and say that there are a fair number of invoices that come to my department that have nothing and it is like trying to pull teeth to get any kind of information out of the submitting department and many, many questions have to be asked until you get the whole story, but……if there is paperwork attached to the invoice (or credit memo), then chances are the answers to all that you seek is in that back up you just need to….let’s say it together……..TURN THE PAGE.
So, the next time you have a question about something, make sure to look at all the information that you have gathered to verify that the answer is not already at your fingertips.
Until next time…
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